Drupal Migration & UX

Transforming the digital experience of the courts system.

Overview

Strengthening the UX of NC courts.

In 2017, the NC Commission on the Administration of Law and Justice undertook a comprehensive evaluation of the NC judicial system. Their recommendations for strengthening our courts included steps to better accommodate and serve self-represented litigants.

Many of these recommendations involve enhanced use of technology, expanded customer assistance, and improved education programs, which were incorporated into the Electronic Public Access project.

The outcome.

8,000

files updated & migrated

10,000

pages of searchable content

100

counties and their citizens served

Nccourts.gov

Atlantic BT was engaged to redesign the nccourts.gov website, with a focus on:

Modern, mobile-friendly user experience
User-oriented content structure
Self-help for most common tasks
Education about the Judicial system and process
Efficient administration

This was a massive project addressing a user base covering thousands of judicial staff across all 100 NC counties and all citizens of NC. We incorporated extensive user research, ranging from Courts staff interviews and focus groups to public usability tests to gain a comprehensive understanding of user needs.

The resulting data was used to build detailed Service Blueprints of the most commonly performed tasks. This data, combined with an extensive content analysis and information architecture development, served as the foundation for a new design incorporating the modern user interface features that users expect.

The new NCCourts.gov website provides over 10,000 pages of content to users in an easily searchable format.

Juno Intranet

In another segment of the courts systems’ efforts, Atlantic BT migrated the Juno intranet data from Drupal 7 to Drupal 8. This project included:

Auditing functionality and planning the migration order for dependencies
Migrating necessary content and configuration, including data from third-party modules with no established migration path
Migrating a deprecated data structure to a new data structure supported in Drupal 8

NC Department of Revenue

Making tax filing less painful for NC citizens.

When call volume exceeded available resources, it became clear that something needed to change. See how Atlantic BT's UX research and web design significantly reduced call volume.

View Case Study

City of Raleigh

Helping the City of Raleigh Build for the Future

To help the City of Raleigh with their digital challenges, Atlantic BT architected and implementd a robust, scalable, and secure Drupal 8 platform upon which to build the new website.

View Case Study

NC Department of Information Technology