Because multiple technology solutions had been cobbled together over the years, the NC Sheriffs’ Association was losing efficiency, reliability, and control over key business processes. NCSA sought out a partner to make recommendations for the strategic management of hardware, software, and web services going forwards.
Atlantic BT began the process by providing a technology assessment of the NCSA’s current computer and electronic hardware and software environment.
Atlantic BT’s tech assessment included all desktop and mobile applications, cloud-based services, and supporting infrastructure and third-party services. We also held group workshops and one-on-one sessions with personnel to gather feedback and gain insight into processes. Based off this in-depth research, we were able to build a comprehensive report benchmarking against best practices and industry standards. We identified 28 distinct recommendations for process improvement, ranging from technology to organizational structure and vendor management.