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Civic Federal Credit Union

Credit union Drupal website management partnership.

Civic Federal Credit Union is innovation in a traditional industry. Early on their leaders recognized that the financial services industry was not prioritizing the digital experiences users desired. As they moved to fill that gap in North Carolina they needed a strong technology partner to stand beside them. With Atlantic BT on retainer, they have access to an entire team of designers and developers who are focused daily on the leading edge of technology best practices.

Civic FCU Home Page

At a glance.

Civic FCU

Civic Federal Credit Union is a digital-first financial services firm serving North Carolina’s local government employees and their families. It was the first newly chartered all digital comprehensive credit union in the United States. 

www.civicfcu.org

DiscoveryDesignDevelopmentDeployDelight

The ask.

Civic Federal Credit Union recognizes the importance of consistent website maintenance and improvements. As a retainer client, Atlantic BT works with Civic to determine specific goals for the year. Such as; improving the application process user experience, simplifying content, and reorganizing the site’s navigation. Most inspiring is their eagerness for client empowerment, which would require a website infrastructure that provides a secure and extremely agile environment for the Civic team.

The solution.

Atlantic BT began with several site audits to determine current performance and areas for improvements. We ensured compliance with accessibility standards, implemented WebP to improve site speed, redesigned the application process, and improved the main navigation with newly designed mega menus. We created custom loan calculators for auto, personal and debt consolidation and developed an integration for their webform and customer data in Salesforce.

The end result.

A contractual partnership between Civic Federal Credit Union and Atlantic BT means an always evolving and improving experience for Civic’s members. With an upgraded instance of Drupal, the Civic team is now able to take ownership of some of their design and build site goals. And having ABT on standby provides their employees with the confidence needed to make minor content changes on their own. It also means having ABT on standby for their live annual membership meeting, which is the most important event of the year for Civic.