At a glance.
Civic Federal Credit Union is a digital-first financial services firm serving North Carolina’s local government employees and their families. It was the first newly chartered all digital comprehensive credit union in the United States.
Discovery – Design – Development – Deploy – Delight
Civic Federal Credit Union recognizes the importance of consistent website maintenance and improvements. As a retainer client, Atlantic BT works with Civic to determine specific goals for the year. Such as, improving the user experience for their application process, simplifying content, and reorganizing the site’s navigation. Most inspiring is their eagerness for client empowerment, which would require a website infrastructure that provides a secure and agile environment for the Civic team.
Atlantic BT began with a discovery process, including several website audits to evaluate performance and find areas for improvements. We ensured compliance with accessibility standards, implemented WebP to improve site speed, redesigned the loan application process, and improved the main navigation with newly designed mega menus. We created custom loan calculators for auto, personal and debt consolidation and developed a Salesforce integration between their webforms and customer data.
The end result.
A contractual partnership between Civic Federal Credit Union and Atlantic BT means an always evolving and improving digital experience for Civic’s members. With an upgraded instance of Drupal, the Civic team is now able to take ownership of some of their design and build site goals and make minor content changes on their own. It also means having the ABT team on standby for their live annual membership meeting, which is the most important event of the year for Civic FCU.