Need Emergency Support?
The emergency support procedure below is designed to help if you aren’t able to reach us using standard support and you have any of the following problems:
- – Site or email down (first be sure your Internet connection is working to other sites)
- – Errors in sites that prevent transactions or are costing your business revenue
Dial (919) 518-0670 x6. You will be prompted to select emergency support. Leave a complete message with the phone number where you can be reached. As soon as you hang up, an advanced notification and escalation system will page multiple technicians 24 hours a day to respond to your issue. Note: Be sure that you do in fact have a true emergency. Use of emergency support in non-emergency situations may result in additional charges or account cancellation.
Help Request
Use our help portal to submit your issue to our Technical Help team. Please include any information you think might be relevant to solving your issue. We will do our best to respond in a timely fashion.
If this is an emergency, call us immediately – (919) 518-0670 x6.