At a glance.
Sumitomo Electric Lightwave
Sumitomo Electric Lightwave (SEL) is an industry leader in next generation optical fiber. From the very day they opened their doors in 1983, they knew that an all optical fiber network was the wave of the future. SEL is a wholly owned privately-held company of Sumitomo Electric Industries (SEI) – the only optical fiber and cable manufacturer on the global Fortune 500 Company list.
Discovery – Design – Development – Deploy – Delight
Rapidly growing from a $200 million to a $1 billion company, SEL’s website wasn’t keeping up. Their technicians could not easily access vital data needed while on job sites and the company’s product information was not searchable within the site’s search engine. The overall design was dated and not mobile-friendly. Most troubling was the complexity of their product catalog as users were unable to locate the products they were interested in purchasing.
Major usability issues also meant major opportunities for improving the user experience, beginning with improvements to the site’s navigation. A new mega menu was designed to reduce the number of clicks required to find a product. The WordPress search feature was improved by adding filtering capabilities and a categorized video library. A new Hubspot plugin was added to allow SEL to integrate customer and product data between the website and CRM system. These changes, plus a WooCommerce plugin addition, would majorly improve the user’s experience when shopping SEL’s products online. Gutenberg blocks were also added to allow SEL to easily update their content internally.
The end result.
With a newly designed website, Sumitomo Electric Lightwave now has a digital presence that is as fierce as their presence in the optical fiber industry. The website’s improved search feature also doubles as a support center, providing quick access to crucial product information for the company’s engineers, contractors, and potential clients. With a new mobile-friendly design, SEL’s technicians are now able to quickly access product info and how-to videos while on job sites, meaning faster turnaround times for their customers. The success of SEL’s site improvements led to additional work for the company’s European division.