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Government Web Design Case Study
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Transforming the digital face of North Carolina Government serves 9.9 million people in North Carolina, with 23% younger than 18 and 14% older than 65. As a wide range of users attempted to navigate, the link-heavy interface and discrepancies in navigation across different agencies frustrated visitors. This often led visitors to call the agency office directly instead of finding it online, wasting the time of state employees and taxpayers. To make usable, Atlantic BT stepped in to create an intuitive and unified experience for all North Carolina users.

The Challenge faced a crisis of usability. This homepage for NC government relied on a long list of links to various agency sites, making it hard for visitors to find what they needed. also lacked a cohesive digital experience. Because each agency managed its site in silos, users had to follow a new navigation whenever they opened a new agency page.

The Strategy

Atlantic BT reimagined using a user-centric content governance strategy and digital style guide to unify the look and feel of every agency page. The new used a streamlined, mobile-friendly sitemap that made it simple to find essential information across devices.

The Results

The new face of achieved a 38% lower bounce rate and a 6% increase in page views. As part of Atlantic BT’s partnership with the NC government, we will transform the state’s Secretary of State page and DevOps projects to improve efficiency and transparency.


Lower bounce rate


More organic traffic and page views


Increase in new users


Increase in mobile visits
Cohesive Citizen Experience: Unifying the experience across multiple agencies helped citizens engage with

Enhanced UX With Navigation and New Content

We created a streamlined, digital face for, but also drew on persona research to create a flexible design system that would adapt to each agency’s needs. With a streamlined navigation, mobile-friendly sitemap, and a system for publishing new content; achieved a user-friendly structure.

Streamlined Navigation

We made a unified navigation of the website using a new Drupal framework which resolved immediate navigation pain points.

Mobile-Friendly Sitemap

We improved the overall user experience by testing and creating a mobile friendly sitemap.

Increased Traffic Through Content

With their new Drupal-based site, agency representatives are now able to create their own content to drive more organic traffic and improve page views per session exponentially.

Partner With Us for Your Government Project

Ready for modern web technology, enhanced security, and a user-friendly design for citizens? We want to give you exactly that. Contact us to get started.

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