NC Department of IT - Web Development Case Study - Atlantic BT

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The Challenge

Studies show that users expect government sites to perform as well as commercial sites. However, commercial firms have large testing and development budgets, while governments must keep up using smaller budgets as efficiently as possible. One way to do this is to identify trends and plan accordingly, rather than reacting and thus always being behind the curve.

Our Solution

NC DIT engages Atlantic BT to provide services to help support the needs of the various web properties that fall within their scope. The many services we provide include “future-proofing” – analyzing new services and how they could be applied to improve or enhance the existing infrastructure architecture. This ask focused on improving the user experience on the NC.Gov site by looking at the most popular topics addressed by NC.Gov and finding ways to better present that information to the users.

NC Department of Revenue site map

NC Department of Revenue

Making tax filing less painful for NC citizens.

When call volume exceeded available resources, it became clear that something needed to change. See how Atlantic BT's UX research and web design significantly reduced call volume.

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Image of North Carolina flag

NC Administrative Office of the Courts

Transforming the digital experience of the courts system.

To better serve all NC Citizens and Judicial system staff, Atlantic BT redesigned the nccourts.gov website and migrated the Juno intranet site to Drupal 8.

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