Studies show that users expect government sites to perform as well as commercial sites. However, commercial firms have large testing and development budgets, while governments must keep up using smaller budgets as efficiently as possible. One way to do this is to identify trends and plan accordingly, rather than reacting and thus always being behind the curve.
NC DIT engages Atlantic BT to provide services to help support the needs of the various web properties that fall within their scope. The many services we provide include “future-proofing” – analyzing new services and how they could be applied to improve or enhance the existing infrastructure architecture. This ask focused on improving the user experience on the NC.Gov site by looking at the most popular topics addressed by NC.Gov and finding ways to better present that information to the users.