NC Department of Commerce - Web Development Case Study - Atlantic BT

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The Challenge

The NC Department of Commerce needed an updated website presence. They also wanted to leverage the NC Digital Commons platform to take advantage of DIT’s centralized support services and its modern technology platform.

However, the DoC had a niche user base of corporate executives and relocation consultants, and they had limited staff resources for implementation.

Our Solution

Atlantic BT has a refined Discovery process well-suited for government agency rollouts, which we were able to apply. We interviewed key personnel in economic development and business relocation consulting to understand their needs. Additionally, we ran workshops with regional community development and workforce teams to ensure all user groups were considered. We used insights from these sessions to create an information architecture, navigation, and content strategy that met DoC’s strategic objectives. We then collaborated with DIT and other partners to ensure seamless transition from our Discovery work to DIT for development and launch.

We used insights from these sessions to create an information architecture, navigation, and content strategy that met DoC’s strategic objectives.

NC Department of Revenue site map

NC Department of Revenue

Making tax filing less painful for NC citizens.

When call volume exceeded available resources, it became clear that something needed to change. See how Atlantic BT's UX research and web design significantly reduced call volume.

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Image of North Carolina flag

NC Administrative Office of the Courts

Transforming the digital experience of the courts system.

To better serve all NC Citizens and Judicial system staff, Atlantic BT redesigned the nccourts.gov website and migrated the Juno intranet site to Drupal 8.

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