Atlantic BT is a fast-growing web design, development, hosting, marketing company focused on small to medium sized businesses. The success of our business is dependent upon keeping our clients well-informed and happy. We are looking for someone who will help maintain the high level of service our clients have come to expect. We offer an excellent benefits package which includes Health, Dental, Short-Term and Long-Term Disability, Life Insurance and 401K Plans, a generous paid-time-off plan, free fitness facility in our office building and Friday Company-sponsored lunches.

We are seeking a dedicated, hardworking Senior Windows Administrator with strong Customer Support skills and a solid work ethic to join our full-time staff in our Raleigh office.

Key Responsibilities

• Windows, IIS, Microsoft SQL Server
• Communicate effectively with clients and take in-bound support requests via phone and email
• Define, document and analyze client support requests and escalate appropriately, utilize internal ticketing system, and resolving to client's satisfaction in a timely manner
• Assist internal clients with all computer and phone hardware/software needs
• Purchase of software/hardware as required by Director of IT
• Must be available for after-hours calls and support, rotating weekend on-call activities
• Must have valid driver's license and reliable transportation

Requirements

• 4+ years of experience with Information Technology applications and related activities
• 2-Year Degree in Information Technology field preferred
• Web-based coding knowledge and experience
• Knowledge of the Internet and website development processes
• Dependable and professional
• Positive, self-motivated, quick learner
• Excellent communication skills (both verbal and written)
• Ability to work independently
• Ability to recognize tasks that need to be completed and willingness to take responsibility for them

Responsibilities may change over time based on the needs of the Company and the employee's skills and interests. Applicants should be energetic and personable with excellent organization skills and high attention to detail. We offer a fun, relaxed environment with many opportunities to learn.