Even the best web solutions occasionally need support, and we provide amazing support.
Our knowledgeable support specialists are available to assist you with unparalleled courtesy and professionalism. We take pride in our work, and we will make sure the issue is resolved correctly or assist you in determining the proper channel that can be of best service.
Regular Office Hours
Technical Support’s regular office hours are 9:00am – 6:00pm, Monday through Friday. During normal office hours, you can usually reach us on the first ring by dialing our main number (919) 518-0670 and choosing option 8. If we don’t pick up for some reason, leaving a message will automatically notify several personnel who will then make sure you receive a call back as soon as possible, normally within 5 minutes.
A great deal of helpful information can also be found in our support knowledgebase at http://support.atlanticbt.com. Please be sure to visit our knowledge base for information on setting up email on Outlook, Mobile devices, and other mail clients. You can also find “How to” and troubleshooting information here.
Emergency and After-Hours Support
The emergency support procedure below is designed to help if you aren’t able to reach us using standard support and you have any of the following problems:
Site or email down (first be sure your Internet connection is working to other sites)
Errors in sites that prevent transactions or are costing your business revenue
Dial (919) 518-0670 and choose option 8. You will be prompted to select emergency support. Leave a complete message with the phone number where you can be reached. As soon as you hang up, an advanced notification and escalation system will page multiple technicians 24 hours a day to respond to your issue.
Note: Be sure that you do in fact have a true emergency. Use of emergency support in non-emergency situations may result in additional charges or account cancellation.
If you have a problem after hours that is not an emergency, simply submit a request with a description of your issue, and it will be addressed during normal business hours.