Continuous Quality Score (CQS) Program
Customer satisfaction is Atlantic BT's highest priority and integral to our success. Customer satisfaction is so important we created an innovative tool called Continuous Quality Score or CQS. CQS provides continuous customer feedback. The Atlantic BT Continuous Quality Score Program helps address client concerns and project bottlenecks before they become problems. Clients love CQS because they get to provide input on services most important to them.
How It Works
- Clients receive emails on a regular basis.
- A number from 1 to 10 is selected to let us know “How happy are you with Atlantic BT”
- If there is an issue, a member of the Management team will contact you immediately to get the issue resolved.
What are the benefits?
- Creates a realtime feedback loop directly to our management
- Ensures the highest quality and results possible
- All comments receive the full attention of the entire company
- Provides transparency into our performance and satisfaction across all clients
