Position: Level 1 Technical Support
Type: Entry Level
Hours: Full Time
Job Location: North Raleigh
(Local Applicants Only)
Available Immediately
Atlantic BT is seeking a dedicated hardworking member for our
Tech Support team. The applicant will be responsible for providing
telephone support for clients with web hosting and email setup
issues. In addition to technical customer service responsibilities will also include junior level systems administration. This requires knowledge of common networking configurations
as well as troubleshooting skills to remotely pinpoint issues
in these networks and convey them to the client. The ideal candidate
possesses some web programming knowledge.
Responsibilities may change over time based on the needs of the company and on the employee's skills and interests. Applicants should be energetic and personable with excellent organization and communication skills and high attention to detail. We offer a fun, relaxed environment with many opportunities to learn.
Atlantic BT is a fast-growing web development/hosting/marketing
company focused on small to medium sized businesses. The success
of our business is dependent on keeping our clients well-informed
and happy. We are looking for someone who will help maintain
the high level of service our clients have come to expect. Our
business hours are Monday - Friday 8:30-5:30.
Requirements
- Exceptional troubleshooting skills
- Strong technical background
- Basic programming experience
- Proficiency with email software clients (Microsoft Outlook, Outlook Express, etc.)
- Some working knowledge of HTML
- Data analysis and error-free attention to detail
- Advanced knowledge of Microsoft Excel, Word
- Polite telephone etiquette
- Dependable and professional
- Motivated, quick learner
- Minimum 2 yr degree or 2 yrs of college
- Superior communication skills (both verbal and written)
- Ability to work independently and with others
- Ability to recognize tasks that need to be completed and willingness to take responsibility for them
Additional
Skills (desired)
- Experience with dynamic web sites (ASP, PHP, JSP, Cold
Fusion etc.)
- Basic programming logic
If you are interested in working with us please email us a copy of your current résumé along with cover letter and salary requirements. Please provide examples of your work. Any attachments sent must be in Microsoft Word  or Adobe PDF  format.
No phone calls please. || No agencies please.
If you would prefer to mail a copy, please address it to:
Atlantic Business Technologies, Inc.
8015 Creedmoor Road, Suite 101
Raleigh, North Carolina 27613
U.S.A.
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